Refund Policy

Understanding our refund terms.

Domain Registration Refunds

5-Day Money-Back Guarantee

Eligible for refund if:

• Within 5 days of purchase
• Domain not transferred
• No abuse detected

Not eligible:

• Premium domains (final sale)
• Renewed domains
• Domains with DNS changes (some exceptions apply)

How to Request Refund

1. Contact support via email
2. Provide order number
3. Brief reason for refund
4. We'll process within 3-5 business days

Refund Method

Refunds issued to:

• Original payment method
• Store credit (if preferred)

Processing Time

• Approval: Within 24 hours
• Refund appears: 3-10 business days
• Depends on your bank/card issuer

Questions?

Contact support:

• Email: [email protected]
• Include order details
• We're here to help!